Merida Etmo 400 in River Clay

Email shop@redskybikes.co.uk or Phone 01845 444464

REFUNDS
To return your purchase please visit the shop at 3 Campion Square, Thirsk YO7 1GW or Email us atshop@redskybikes.co.uk to arrange to ship the goods back to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days.

There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

30 DAY RIGHTS

Under theConsumer Rights Act of 2015you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. This right is limited to 30 days from the date you took ownership of the goods (this could the date of purchase or the date the goods were delivered to you – whichever is later).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If 30 days have gone by since your purchase, unfortunately you can’t demand a full refund in the first instance but you still have the right to a repair or replacement under theConsumer Rights Act 2015.

GOODS EXEMPT FROM RETURNS

Perishable goods such as food products cannot be returned.

We also do not accept products that are intimate, or hazardous materials, or flammable liquids or gases.

RETURNS FAQs

How long do I have to return an item?

You have 30 days from the date you receive your order to return an item to us for a refund or exchange.

What condition do returned items need to be in?

All items must be returned in their original packaging, unused, and in a resaleable condition. For bicycles, this means they must not have been ridden outside.

How do I make a return?

Send an email to shop@redskybikes.co.uk letting us know what you would like to return.

Package your items securely.

Post or take the goods back to: RedSky Bikes, Returns, 3 Campion Square, Thirsk YO7 1GW

Who pays for return shipping?

The customer is responsible for the cost of returning items back to us. We highly recommend using a tracked shipping service, especially for high-value items, as we cannot be held responsible for returns lost in transit. If an item is faulty or we sent the wrong product, we will cover the return shipping costs.

What do I do if my item arrives damaged or is faulty?

We are very sorry if this happens! Please contact the shop immediately via email shop@redskybikes.co.uk or phone 01845 444464. We will guide you through the process of getting the item back to us so we can issue a replacement, arrange a repair, or process a refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@redskybikes.co.uk.

COMPLAINTS PROCEDURE

If you are not entirely happy with your recent experience, please raise a complaint by contacting Gemma Thompson in our customer service team on 01845 444464 or shop@redskybikes.co.uk

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within a reasonable time frame, we will send you a final response detailing our resolution.

If we are unable to provide you with a final response within a reasonable time frame, we will send you an email explaining the reason for delay and when we expect to issue you with a final response.

All comments and complaints will be dealt with promptly, fairly and sensitively. We will regularly review and